Privacy policy

Draft for owner and legal review · Updated September 9, 2026 · Not yet effective.

Who we are

OficialUSA is an independent immigration-information and preparation app. It is not affiliated with USCIS or any government agency and does not provide legal representation. Contact: admin@oficialusa.com.

The proposed publisher is OficialUSA LLC. The owner reports that the Florida filing was submitted and paid; approval has not been verified. The final publisher identity and effective date must be confirmed before this draft is published or used for consent.

What this draft covers

This describes the current development app and existing AI/news services, not a future account or USCIS monitoring service. Public app-store release, online email/password accounts, live purchases and automatic USCIS API case monitoring are not available yet. The separate USCIS sandbox foundation is not connected to the app or deployed.

Information on your device

Saved cases can include receipt numbers, filing dates, office details, notes and status history. Documents can include images and scanned-notice fields. Reminders, emergency contacts, saved answers, language, news interests and study progress are also stored locally.

Guided-form answers can include names, birth dates, addresses, identification numbers and immigration or family history. Form-answer, citizenship and settlement stores are encrypted with keys held in platform secure storage. Case preferences and document files do not currently have equivalent application-level encryption. An app passcode is an access lock, not a promise that every file is encrypted. Device or cloud backups may retain copies under your platform settings.

PDF preparation happens on the device. Citizenship speech uses installed device voices; the current module does not record your voice or send speech recordings to us. ZIP-code suggestions use bundled GeoNames reference data on the device.

Optional online features

Ask AI sends the question text, selected language and a randomly generated app identifier to our Cloudflare backend; the question and language are sent to Anthropic for an answer. Understand this update sends selected status text, case type, language and an identifier through a similar flow. These identifiers are pseudonymous, not a guarantee of anonymity.

Do not include Social Security numbers, A-numbers, receipt numbers, full names or confidential documents in AI prompts. AI can make mistakes and is not legal advice.

The existing backend keeps daily usage counters for about 48 hours. It may cache responses classified by the model as general information for about 75 days. Normalized question or status text can be present in cache keys. That classification does not reliably remove personal information; avoid submitting it. Repeated requests can extend cached retention. Hardening and reviewing this behavior is a public-launch requirement.

Official sources, news and links

Public configuration, news and reference requests go to our backend, GitHub or source providers. They can receive IP addresses, request times and standard connection information. News interests and bookmarks stay local and are not sent with news-feed requests.

Opening an official case-status lookup can pass the selected receipt number to the official USCIS website. Other official websites, map links and package-carrier tools follow their own privacy practices. We do not submit immigration applications for you.

Notifications, exports and support

Reminder permissions control local notifications. The in-app alerts inbox is not a guarantee of background delivery or live USCIS monitoring.

Exporting data creates a readable, unencrypted JSON file without document-image bytes; it is not a restorable backup. PDFs and anything you choose to save, share or email leave the app through your chosen destination. Protect those copies.

If you email support, we receive your email address and whatever you include. The app does not automatically attach case information to support drafts. Please send a description of the problem without immigration identifiers or documents. A support-mail retention schedule and deletion process must be approved before public launch; no fixed deletion deadline is promised by this draft.

Providers and security

Cloudflare hosts the existing AI/news backend. Anthropic processes optional AI content. GitHub hosts public app configuration; government sites and carriers handle their own lookups. Email and hosting providers process connection or support information needed to deliver their services. Provider processing may occur in multiple countries.

This private website preview is hosted through Sites and requires the hosting platform's access controls. The website code adds no analytics, advertising, account-registration form or case-data collection form. Hosting access and security infrastructure may process account, cookie and connection information independently of the mobile app.

Review Cloudflare's privacy policy and Anthropic's commercial data-retention explanation. Provider retention can include safety or legal exceptions. Do not interpret local app deletion as deleting provider records.

The app code has no advertising or third-party analytics SDK, and the product does not sell data or use it for targeted advertising. Network features use HTTPS and provider API secrets belong on the backend, not in the mobile app. No storage or transmission method is completely secure.

Your choices and deletion

You can avoid optional AI, change notification preferences, delete individual records and use Export or delete my data in My Account. Delete all removes the documented local case, document, form, reminder and study stores and cancels app-scheduled notifications. It retains the app lock, language/consent preferences and purchase-related rights where applicable. There is currently no online account to delete.

Deletion does not cancel an Apple subscription, remove files already saved or shared elsewhere, erase device/cloud backups, or recall information already sent to online providers. Do not rely on uninstalling alone to erase every keychain or external copy.

For access, correction or deletion questions about information you sent to support or our online services, email admin@oficialusa.com. We may need proportionate verification; do not email identity documents unprompted. Applicable privacy rights, response procedures and the intended audience/children's-privacy position require legal review before release.

Future features and changes

Before accounts, purchases or live case monitoring launch, this notice must describe the actual identity, payment, consent, retention and deletion systems and their providers. No USCIS credentials or real-case API access are enabled by this website. Material privacy changes need a dated notice and any consent required for the new flow.